Refund & Cancellation Policy
Your satisfaction is our top priority. Please review our policy regarding cancellations and refunds below:
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Order Cancellation
- Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. To request a cancellation, please contact our customer support team immediately at resmax@resmax.in or +919880952200 with your order number.
- After Shipment: Orders cannot be cancelled once they have been shipped.
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Refund Policy
Eligibility for Refund:- Cancelled Orders: A full refund is applicable if the order is cancelled before shipment.
- Returned Products: Refunds are only applicable if the product is returned in an unused, unopened, and original sealed packaging condition. This is especially important for personal care and skincare items due to hygiene concerns.
- Failed Transactions: If your payment is debited but the order is not successfully placed, an automatic refund will be initiated.
- Refunds are processed to the original payment method used (e.g., UPI, Credit/Debit Card, Net Banking, Wallet).
- Refunds will be initiated within 1-3 business days after the returned product passes quality inspection.
- Depending on your bank or payment provider, the credited amount may take 5-7 business days to reflect in your account.
- For failed transactions, refunds typically reflect within 3-7 business days.
Shipping Policy
- Orders are processed within 1-2 business days, excluding Sundays and public holidays.
- A confirmation email and/or SMS with tracking information will be shared once your order is shipped.
- Standard Delivery: 3-7 business days (based on your delivery location).
- Express Delivery: 1-3 business days (available in select metro cities at an additional charge).
Returns Policy
We understand that sometimes a product may not meet your expectations. Please review our returns policy below:
Return Window:- Return requests must be raised within 2 days of product delivery.
- Items must be unused, unopened, and in their original condition with all packaging intact.
- For skincare and hygiene products, returns will only be accepted if the product is in its original sealed packaging, and has not been used or opened.
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Contact Customer Support:
- Email us at resmax@resmax.in or call +919880952200 within the 2-day window. Share your order number and reason for return.
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Return Authorization:
- Once reviewed and approved, you will receive a Return Authorization (RA) number and detailed return instructions.
- Securely pack the product(s) and clearly label the RA number on the parcel.
- All returned items undergo a quality inspection upon receipt.
- If eligible, your refund or replacement will be processed as per our Refund Policy.
- Return Pickup: Scheduled within 2-4 business days (depending on location).
- Replacement Dispatch: Processed within 2-3 business days after successful inspection. Delivery in 7-10 business days.
- Returns may be rejected if the item is found to be used, damaged, or not meeting the return criteria.
For any queries or support, please reach out:
Email: resmax@resmax.in
Phone: +919880952200
Support Hours: Monday to Friday, 9:00 AM - 6:00 PM 1ST
Terms & Conditions
1. Introduction
Welcome to our website ("Website"). By accessing or using the Website or purchasing products/services from ResMax Power Tech Pvt Ltd. ("Company", "we", "us"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Website or our services.
2. Definitions
In these Terms: "Customer", "you", "your" means any person or entity accessing the Website or buying our Products/Services. "Products" means goods offered for sale and "Services" means services (including AMC, repairs, installations) offered by us.
3. Use of the Website
- You agree to use the Website for lawful purposes only.
- You shall not misuse the Website, attempt unauthorised access, or interfere with site functionality.
- We may suspend or terminate access if you breach these Terms.
4. Products & Services
All Products and Services are subject to availability. We aim to ensure descriptions and images are accurate but do not guarantee they are error‑free. We may change, update, or withdraw Products/Services at any time without notice.
5. Orders & Payment
When you place an order, we will confirm acceptance by email/phone. Payment terms will be shown at checkout. By paying you agree to pay all charges in full. If payment is not received we may cancel the order.
6. Delivery / Performance
Delivery timeframes are indicative. We are not liable for delays caused by events beyond our control (force majeure, courier delays, customs, etc.).
7. Returns / Cancellations / Service Contracts (AMC)
- If a Product is defective, notify us within a reasonable period and we will follow our return/refund process.
- Service cancellations or terminations (including AMC) are subject to the contract terms agreed at the time of purchase.
- We may refuse returns for used, damaged, or special‑order Products unless otherwise specified.
8. Warranty & Liability
Products may carry manufacturer warranties — please follow manufacturer guidance. Our liability is limited to the purchase price paid for the Product or Service. We are not liable for indirect or consequential losses. Nothing limits liability for death or personal injury caused by our negligence or any liability which cannot be excluded by law.
9. Intellectual Property
All content on the Website (text, images, logos, layout) is owned or licensed by us. You may not copy or reuse content except for personal use connected to your purchases. Trademarks displayed belong to their owners or are used with permission.
10. Privacy
By using the Website you agree to our Privacy Policy, which forms part of these Terms.
11. Changes to Terms
We may amend these Terms from time to time. Amended Terms are effective when published on the Website. Continued use constitutes acceptance.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
Privacy Policy
Our product starts from 1L to 2L depends on client requirement
1. Introduction
This Privacy Policy explains how ResMax Power Tech Pvt Ltd. collects, uses, discloses and protects personal information when you visit our Website or purchase our Products/Services.
2. Information We Collect
- Personal Identifiers: name, email, phone, postal address, company name.
- Transaction Information: order details, billing/shipping address, payment metadata (we do not store full card details unless required by a gateway).
- Website Usage: IP address, browser, device, pages visited, referral, timestamps.
- Any additional information you provide (support requests, feedback).
3. How We Use Your Information
We use data to: process orders; communicate about orders, services and support; improve the Website and services; send marketing where you consent; meet legal obligations and protect our rights.
4. Disclosure of Your Information
We may share information with service providers (payment gateways, delivery partners, IT suppliers) who act on our behalf. We may disclose data when required by law or to protect our rights. We do not sell personal data to third‑party marketers without your consent.
5. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed we will delete or anonymise data.
6. Data Security
We implement reasonable technical and organisational measures to protect personal data. However, no internet transmission is completely secure — absolute security cannot be guaranteed.
7. Cookies & Tracking Technologies
We use cookies and similar tools to operate the Website, analyse usage and support marketing (including remarketing). You can manage cookies through your browser settings; blocking cookies may affect functionality.
8. Your Rights
Subject to applicable law, you may have rights to access, correct, delete or restrict processing of your personal data, and to withdraw consent. To exercise rights contact us (details below).
9. Children’s Privacy
Our Website is not intended for children under 18. We do not knowingly collect data from children without parental consent. If you believe we have collected such information, contact us and we will delete it.
10. International Transfers
Your information may be transferred to or stored outside India (for example with cloud providers). Where transfers occur we will take appropriate safeguards as required by law.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will publish the revised Policy on the Website and update the last‑updated date.